Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
My name is Cedric Porties, and I am currently employed as a systems administrator for Electronic data Systems. I was made aware of Global Information Technology from a local computer magazine. After much speculation due to a situation from another private school I previously attended, I decided to go in and speak with a representative. [...] Read more
Cedric Porties
I want to take this opportunity to tell how pleased I am with having selected Global Information Technology for my training. About six months ago I requested information from several schools in the Detroit area. After speaking with each of them I chose Global Information Technology. I found your staff very friendly and professional. Your [...] Read more
Mike McCain
At college graduation, I thought that a major part of my life was behind me. I would finally get the opportunity to live out life the way I was advised as a child: go to school, get a degree, get a safe and secure job. Unfortunately, I didn’t dare anticipate what was actually ahead of [...] Read more
Steve Johnson
First of all I would like to start out by saying a big  thank you to Global Information Technology who not only provided me with my CompTIA A+ and Network+ training, however they helped me to get full time employment with benefits. The Director at Global Information Technology requested, I try and get some funding [...] Read more
Haitham Muhsin
My name is Willie M. Williams, I became unemployed after nine years of service to one of the big three companies in April 2009. The majority of my department (ISS) was terminated indefinitely. I thought to myself, ok, I’ll just find another job in the IT field because I knew I had a Master’s degree [...] Read more
Willie M. Williams
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