Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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First I would like to thank GIT staff for all their support. Before I started at Global Information Technology (GIT). I had no IT experience and I was searching for a career that I enjoyed as well as one that would allow me to raise my two children as a single parent. At the time [...] Read more
Nicole Walker
I was a Computer Technician with a major Corporation for 33 years when organization downsizing impacted my career. After 33 years, it was hard to fathom unemployment not to mention what to do next. I was angry, frustrated, and upset! After a few calming days of contemplation and a few weeks of unsuccessful job searches, [...] Read more
David Gough
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Keith Campbell
I just want to say “Thank You” to Global Information Technology for getting me to where I am now. My place of work, Raytech, was permanently closed and all employees including myself were laid off in the beginning of 2005. I was introduced to Global Information Technology by the Southfield Unemployment office to take e-commerce [...] Read more
Ebenezer Aniapam
September 28, 2021 The skills I obtained from the Project Management Professional and the Business Analyst class from GIT were phenomenal. After over a year off due to COVID pandemic, I was able to further my education with these two wonderful classes, which were cross functional for me as what I learned in the one [...] Read more
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