Pre-Requisites: Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.
MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
Real testimonials from our Students!
I began taking the Windows 2000 MCSE track in June of 2001. I decided to check out GIT after hearing an ad on the radio, and after viewing the facilities I signed up immediately. I attended classes on Tuesdays and Thursdays until the class ended in February 2002. I chose the MCSE course because I [...] Read more
David Warner
First I would like to thank GIT staff for all their support. Before I started at Global Information Technology (GIT). I had no IT experience and I was searching for a career that I enjoyed as well as one that would allow me to raise my two children as a single parent. At the time [...] Read more
Nicole Walker
I just want to say “Thank You” to Global Information Technology for getting me to where I am now. My place of work, Raytech, was permanently closed and all employees including myself were laid off in the beginning of 2005. I was introduced to Global Information Technology by the Southfield Unemployment office to take e-commerce [...] Read more
Ebenezer Aniapam
My name is Tiffanie Bradley; I was a Mainframe Programmer Analyst by profession and was laid off from Compuware Corporation in 2004. I have been in the Information Technology (IT) field for over 15 years and have experienced a successful career. Upon being laid off and seeking further employment, I recognized that my skills were [...] Read more
Tiffanie Bradley
I was a Computer Technician with a major Corporation for 33 years when organization downsizing impacted my career. After 33 years, it was hard to fathom unemployment not to mention what to do next. I was angry, frustrated, and upset! After a few calming days of contemplation and a few weeks of unsuccessful job searches, [...] Read more
David Gough
866-GO-GIT-GO