Pre-Requisites: Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.
MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
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I am currently attending classes at Global Information Technology in the Enhanced Oracle Certified Professional DBA program funded by the State of Michigan “No Worker Left Behind” grant. I have attended the 10G Oracle Certified Professional (OCP DBA) classes in the October 2009- March 2010 period. This coursework is compatible with my data engineering background [...] Read more
Sid Stoffer
7/10/2018 I enjoyed working for Global Information Technology on project as well as at the class. The management is very helpful and approachable when needed. I got very good opportunity to learn new tools and technologies and also to implement them. They provide very good support for their students in determining their areas of interest, [...] Read more
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I was in the legal field for over 20 years (Secretary promoted to Paralegal). After being laid off from my last position, I decided I needed a change. I had used databases as a front end user during my legal field and was really interested in learning more. My passion for computers and database interest [...] Read more
Donna Zarzycki
May 28,2020. My experience with Global Information Technology has proven to be exceedingly beneficial. Through the VA VET TEC program and my attendance at Global IT, I was able to complete the IT Professional 4 courses. Along with the valuable training and resources that GIT has provided, I not only have a better understanding of [...] Read more
Rachel Smith
I would like to take this opportunity to thank the entire team for providing the training and resources needed to get my career in Information Technology (IT) off to a great start. Having experienced a variety of jobs previously – including a stint as a Mortgage Officer for a large local Bank, and my prior [...] Read more
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