MCDST: Microsoft Certified Desktop Support Technician Certification

Pre-Requisites: Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.

5-stars

Key Features

  • Online live classroom available
  • Quality learning materials
  • Small Class Sizes
  • State of the Art Facility
  • Free Retakes
  • Instructor Led Classroom training
  • Certified Industry Experienced Teachers
  • 100% Job Placement assistance

MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.

Required Exams:

  • Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
  • Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.

Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

  • Installation planning
  • Windows XP upgrades
  • Clean installations
  • Unattended installations
  • Installation troubleshooting

Troubleshooting system startup and user logons

  • The Windows XP Boot Process
  • User logons

Managing users and the Windows environment

  • User and group management
  • User profile management
  • User environment customization
  • Data protection

Configuring and troubleshooting security policy

  • Local security policy
  • Group Policy

Configuring and troubleshooting devices

  • Storage devices
  • Input/output devices
  • Power Management

Optimizing performance

  • Performance monitoring
  • Performance optimization

Managing access to shared resources

  • NTFS permissions
  • Resource sharing

Configuring and troubleshooting printing

  • Print management
  • Print troubleshooting

Troubleshooting TCP/IP

  • TCP/IP networking
  • TCP/IP troubleshooting

Configuring remote connections

  • Remote access
  • Internet Explorer and remote tools

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Application support

  • Windows XP application support
  • Built-in applications
  • Internet Explorer and Outlook Express
  • Remote Assistance

Office installation

  • Office installation
  • Office add-ins and templates
  • Troubleshooting

Office configuration

  • Office customizations
  • Office updates and upgrades

Outlook configuration

  • Setting up Outlook
  • E-mail management
  • Outlook data protection

Application security

  • Security threats
  • Security measures

Desktop Support Technicians

  • The DST job role
  • Certifications

Course Number : MCDS-0-0500

Duration : 48 hours

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