Pre-Requisites: Basic experience using a Microsoft Windows Operating system such as Windows XP. Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer. Basic understanding of core operating system technologies including installation and configuration.
MCDST certification candidates are required to pass two core exams, and our comprehensive MCDST training program is designed specifically to prepare you for the MCDST certification exams. In fact, both are included in our MCDST training program.
Required Exams:
Earning the MCDST certification will get your IT career started. Microsoft Certified Desktop Support Technicians (MCDSTs) troubleshoot desktop environments running on the Microsoft Windows operating system. By earning the Microsoft Certified Desktop Support Technician (MCDST) credential, you can validate a unique set of skills required to succeed in a variety of job roles, such as Help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Troubleshooting system startup and user logons
Managing users and the Windows environment
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Optimizing performance
Managing access to shared resources
Configuring and troubleshooting printing
Troubleshooting TCP/IP
Configuring remote connections
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Application support
Office installation
Office configuration
Outlook configuration
Application security
Desktop Support Technicians
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8/10/2017. My experience Global Information Technology was something I wouldn’t trade for the world. When I went there looking for A+ Training, I had been jobless for eight months. I was desperate to find something, anything that would change my life. Global Information Technology did just that. After completing the training program there, I actually [...] Read more
Wesley Cicotte
While serving in the military I often found myself interested in pursuing a career within IT. Shortly after exiting the military, I started my journey and landed a position as an apprentice with a global consulting firm. I was quickly able to recognize that I was going to need more knowledge than just a web [...] Read more
Brian Cancel
As a United States Army veteran, I participated in four (4) combat tours and a tour of duty to South Korea. I am a three (3) time veteran of Iraq, serving in various capacities in Operation Iraqi Freedom (OIF) I, III and Operation New Dawn (OND) which ended the war in Iraq in December 2011. [...] Read more
Christopher B. Amara, Jr.
US Army Veteran
I worked 17 yrs in manufacturing as a Hilo driver, a material processor and 9 yrs as a Quality assurance technician and was let go due to the economy in February 2007. During that time I’d always had a passion for the computing arena so after weighing my options and overcoming the fear that can [...] Read more
Ralph Cook
I was in the legal field for over 20 years (Secretary promoted to Paralegal). After being laid off from my last position, I decided I needed a change. I had used databases as a front end user during my legal field and was really interested in learning more. My passion for computers and database interest [...] Read more
Donna Zarzycki
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