Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
Manish – I am writing to say thank you. I thank God for Global Information Technology. I thank God for you, because you genuinely care about the direction of the student. I thank God for believing in me, for coaching me, and for helping me. I thank God for everyone at Global Information Technology for [...] Read more
Samar Gorial
I just want to say “Thank You” to Global Information Technology for getting me to where I am now. My place of work, Raytech, was permanently closed and all employees including myself were laid off in the beginning of 2005. I was introduced to Global Information Technology by the Southfield Unemployment office to take e-commerce [...] Read more
Ebenezer Aniapam
I just wanted to express my feelings about Global Information Technology and their staff. First let me say I have never encountered an organization that cares about the students as much as GIT. After working many years for an automotive supplier in the auto industry I found myself unemployed, without a degree or any certifications [...] Read more
Aubrey Carvine
I was fascinated to work as an IT Technology Professional since grade school, but I had no clue where to start. After graduating from a community college with a degree in Computer Information Systems, I still found myself confused to jump right into IT career without accruing sufficient amount of knowledge and hands on experience. [...] Read more
Ripon Uddin
My name is Ruth Byrd. I would like to take this opportunity to convey the meaningful connections between my professional past and the skills that I acquired from the Global IT training experience. Too often we progress through the ‘ropes of life’ and do not invest the time to express our gratitude and authentic value [...] Read more
Ruth Byrd
866-GO-GIT-GO
