Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I’d just like to thank you and Global Information Technology for getting my career back on the right track. I had been unemployed for nearly 2 years after being laid off from ACCESS and I have been trying to find the right job. Couple months after applying to the unemployment, Michigan Works office approved me [...] Read more
Racha Ramdan
9/30/2020 G.I.T, Global Information Technology, one the “stomping grounds”, for me to get a head-start in my career in IT was very foundational. Coming from where I did-nonetheless, how I did, this school was ‘almost’ like a sanctuary for me to tune in, stay focused, and connect with individuals from all walks of life pursuing [...] Read more
William Jones
My name is Ruth Byrd. I would like to take this opportunity to convey the meaningful connections between my professional past and the skills that I acquired from the Global IT training experience. Too often we progress through the ‘ropes of life’ and do not invest the time to express our gratitude and authentic value [...] Read more
Ruth Byrd
I was faced with a layoff from my previous employer. Being in the auto industry really made me stop and think about my future. I have always enjoyed working with computers, so I started exploring my options. I was browsing the internet one evening and found Global Information Technology. My biggest concern was going back [...] Read more
Michael Kurtser
“This was, by far, the best class experience I have had since high school. I took the COMPTA+ and Networking+ classes at Global Information Technology, and within a few months of completing these classes, I had a Level II Technical support position. The instructors were fantastic and really cared about my learning. If I had [...] Read more
Jonathan Nimene
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