Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I just want to say “Thank You” to Global Information Technology for getting me to where I am now. My place of work, Raytech, was permanently closed and all employees including myself were laid off in the beginning of 2005. I was introduced to Global Information Technology by the Southfield Unemployment office to take e-commerce [...] Read more
Ebenezer Aniapam
I am delighted to write this letter of recommendation on behalf of Global Information Technology (GIT). In January 2009, I decided to follow on a Networking program at Global Information Technology (GIT). I researched and reviewed several IT training programs in the Michigan area but found out that GIT gave me so much more for [...] Read more
Alicia Binion
7/10/2018 I enjoyed working for Global Information Technology on project as well as at the class. The management is very helpful and approachable when needed. I got very good opportunity to learn new tools and technologies and also to implement them. They provide very good support for their students in determining their areas of interest, [...] Read more
Megha Kashinkunti
As a United States Army veteran, I participated in four (4) combat tours and a tour of duty to South Korea. I am a three (3) time veteran of Iraq, serving in various capacities in Operation Iraqi Freedom (OIF) I, III and Operation New Dawn (OND) which ended the war in Iraq in December 2011. [...] Read more
Christopher B. Amara, Jr.
US Army Veteran
I just wanted to express my feelings about Global Information Technology and their staff. First let me say I have never encountered an organization that cares about the students as much as GIT. After working many years for an automotive supplier in the auto industry I found myself unemployed, without a degree or any certifications [...] Read more
Aubrey Carvine
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