Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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At college graduation, I thought that a major part of my life was behind me. I would finally get the opportunity to live out life the way I was advised as a child: go to school, get a degree, get a safe and secure job. Unfortunately, I didn’t dare anticipate what was actually ahead of [...] Read more
Steve Johnson
I would like to take this opportunity to thank the entire team for providing the training and resources needed to get my career in Information Technology (IT) off to a great start. Having experienced a variety of jobs previously – including a stint as a Mortgage Officer for a large local Bank, and my prior [...] Read more
Garrett Mason
My name is Cedric Porties, and I am currently employed as a systems administrator for Electronic data Systems. I was made aware of Global Information Technology from a local computer magazine. After much speculation due to a situation from another private school I previously attended, I decided to go in and speak with a representative. [...] Read more
Cedric Porties
I was faced with a layoff from my previous employer. Being in the auto industry really made me stop and think about my future. I have always enjoyed working with computers, so I started exploring my options. I was browsing the internet one evening and found Global Information Technology. My biggest concern was going back [...] Read more
Michael Kurtser
Thank you for changing my life. Before I started Global Information Technology (GIT), I felt like I’d be selling shoes for $7.50 an hour for the rest of my life. My lack of self esteem made me miss out on great opportunities. Your wonderful Network Engineering Professional program and extremely helpful staff helped me to [...] Read more
Adeel Irfan
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