Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
It gives me immense pleasure to recommend Global Technology Information (GIT) to any technical inclined person who is seeking to become a top-notch Information Technology Technician (ITT). GIT is a unique technology school that I had the pleasure of attending. It is true that it is dedicated to providing high quality and cost effective training [...] Read more
Eddie Henderson
I am writing this letter with extreme gratitude and appreciation. In the early spring of 2006 I decided to embark on a journey of your Network Engineering program. I knew the program would take much time and effort on both my part and yours. Before I started this program I wanted to make sure that [...] Read more
Brandon Mytty
After suffering through unemployment for over a year with a bleak outlook for future employment opportunities in the Criminal Justice field that offered no upward mobility, I made the decision to return to school for some needed updated IT skills and current certifications. I selected Global Information Technology for my updated training. I started my [...] Read more
Randy Schales
7/10/2018 I enjoyed working for Global Information Technology on project as well as at the class. The management is very helpful and approachable when needed. I got very good opportunity to learn new tools and technologies and also to implement them. They provide very good support for their students in determining their areas of interest, [...] Read more
Megha Kashinkunti
While serving in the military I often found myself interested in pursuing a career within IT. Shortly after exiting the military, I started my journey and landed a position as an apprentice with a global consulting firm. I was quickly able to recognize that I was going to need more knowledge than just a web [...] Read more
Brian Cancel
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