Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
Real testimonials from our Students!
I was a veteran who wanted to start a second career in IT. I had a bad experience with another computer training company, which actually had me about ready to quit, I was introduced to Global Information Technology by my VA counselor and the rest is ALL GOOD! Global IT has been proactive on my [...] Read more
Brian Gibson
I started training at Global I.T. in January of 2002 with the Web Pro course, then after successfully completing that course, I elected to take the Java Pro. I liked my instructors because they were always willing to help before and after class, as well as by appointment. The material was good because it explained [...] Read more
Lisa Majewski
I was fascinated to work as an IT Technology Professional since grade school, but I had no clue where to start. After graduating from a community college with a degree in Computer Information Systems, I still found myself confused to jump right into IT career without accruing sufficient amount of knowledge and hands on experience. [...] Read more
Ripon Uddin
I just want to say “Thank You” to Global Information Technology for getting me to where I am now. My place of work, Raytech, was permanently closed and all employees including myself were laid off in the beginning of 2005. I was introduced to Global Information Technology by the Southfield Unemployment office to take e-commerce [...] Read more
Ebenezer Aniapam
I just wanted to express my feelings about Global Information Technology and their staff. First let me say I have never encountered an organization that cares about the students as much as GIT. After working many years for an automotive supplier in the auto industry I found myself unemployed, without a degree or any certifications [...] Read more
Aubrey Carvine
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