Help desk technicians assist individuals with day-to-day computer use, including installation, maintenance and troubleshooting of software, hardware, networking, and other aspects of personal computing.
As the first-tier level of support, help desk techs answer telephone calls and electronic messages from people experiencing issues with the operation of one or more computers. They may be employed by a private enterprise and serve specifically the employees of the company, which requires deep familiarity with the company’s chosen operating systems and any proprietary software applications.
The Bureau of Labor Statistics (BLS) projects that job opportunities for help desk technicians will increase faster than the average growth expected for all occupations. Consistent advancement of technology is cited as the reason for the rapid employment rise.
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I cannot begin to tell you how fortunate I am to have found Global Information Technology (GIT). I had been laid off in the spring and was looking for a new job. The Web Program sparked my interest. I have degrees in Advertising and Graphic Design but learning to design web sites was something I [...] Read more
Jennifer Dudek
Before Global IT I was a landscaper working hard manual labor. As much as I enjoyed landscaping I knew that I didn’t want to do this forever. So, I decided to start my journey into the IT world. Global IT has helped me so much navigating this career. From their outstanding classes with teachers who [...] Read more
Joseph Galindo
I enrolled for the Oracle Database Pro at Global Information Technology in the Spring of 2001. I felt very comfortable as the instructors were Oracle Certified Professionals who are sincere, friendly, and very helpful. I was impressed with facility as it was clean, quiet, and used the latest Dell computers, with a fast internet connection; [...] Read more
Kalyani Patel
In the beginning of this year I lost my job as a landscaping and gardening supply store operations manager when the store, Detroit Farm and Garden, went out of business. After reviewing the Web site and visiting a few of the institutions, I decided to enroll at Global Information Technology. I was impressed with this [...] Read more
Zackery Finn
I started attending GIT in January, 2008. Prior to this decision I researched several schools, and found that GIT offers so much more in class opportunities and is the most economical. I must be honest, I was quite apprehensive about going back to school; it had been along time since I attended any classes. However [...] Read more
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